Agreement: When you book a job with us you agree with our terms and conditions for using our service and our tariff rules described below.
Quotes: All online quotes where given are approximate. We operate a fixed rate for journeys according to mileage, time, type of car and service required. If any factors appear before the ride, client will be contacted and warned about any changes. Factors may consist of road accidents or road closures.
Meter Rates are based on tariff prices set by allerdale borough council.
Waiting Time: Excluding airports any other pickups 10 min – free. £5 for each 15 min of additional waiting.
We offer 2 pick-up options: “Usual” or “Meet & Greet” (£5)
“Usual” – customers will meet the driver in a short stay car park.
“Meet & Greet” – the driver will be waiting for you in the arrivals hall holding a sign board with a customer name on it.
£5 for each 15 min of additional waiting + car park charges.
Bookings: All online bookings requires minimum 8 hours notice. Bookings are valid only using Jemida Travel website, App or by contacting Jemida Travels office. For a booking to be completed a full postal address including telephone number preferably mobile will be required. Also full name and destination, address and pick up time is required. After each step of the booking you will be notified via text messaging or email depends of the way how you booked. Notifications consists of these booking steps: Unconfirmed or Confirmed, Arrived, Completed, Cancelled (if cancelled by office or passenger).
Cancellation: We reserve the right to refuse any passenger using our services if they are abusive, drunk or misusing drugs as well as having too much excess luggage which would result in the vehicle becoming unsafe on the road. Any booking cancellation should be made 2 hours prior to the time of booking.
Damages: We are not responsible for any damage caused during loading or unloading passenger belongings. In the case of any damage sustained to the company’s property or vehicles by customer however, customer will be liable for all costs. These include damage repair, vehicle cleaning, and company’s loss of earning.
Rules in the car: No smoking, alcohol, drugs or eating are allowed.
Payment process: Client can pay for the provided services using bank card (Visa, MasterCard, American Express) or cash.
Babies or child on board: Baby or child is counted as a passenger. If there is a need for appropriate baby seat, inform us of their age and type of seat which will be required for the journey.
Lost property: All lost properties are recorded in our “lost and found” registry.
Currently there is no public access to our company office. So, to retrieve your property you must contact our office. We will make the appropriate arrangements. For instance using post service or paying additional fee to deliver by our car service.
Complaints: Complaint forms can be requested by contacting our office or via e-mail. They are recorded in our “complaints” registry.
Crime prevention: In order to protect our customers and the company from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority including and not limited to law enforcement agencies in response to a request in connection with the investigation of any suspected illegal activities.
Telephone calls: Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.
Offers and promotion codes: All stamped offers and loyalty card/ business card offers can only be collected at the end of each fare and redeemed on fares within a seven mile radius of the company office. one discount per a fare. one stamp given per a fare. one online discount per a fare and can not be used alongside any other other offer or promotion. offers apply to Jemida Travel vehicles only.
Driver/Business/individual drivers will be liable for maintaining there own cars, insurance and upholding allerdale or other council taxi rules and procedures Jemida Travel has no responsibility for this.
Card Processing Fees 2.75% will be deducted from each driver/business for payments made online or via the apps alongside membership fee £10 per aweek per a vehicle.